FAQ
Here is a selection of commonly asked questions, please feel free to contact us for any other questions.
General
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How do I login/register for an account and see wholesale prices?
To access our wholesale prices, you will need to login to your account. If you do not have an active account, you can register for one by simply clicking on the ‘login/register’ button in the top right corner of the page and fill in the form giving us as much information as possible. Once we have received your details, we will need to authorise you as a trade customer and we will email you as soon as this is done. Once logged in the prices and option to add to basket will be made available to you.
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How can I place an order?
To place an order simply add the products you would like to your basket by pressing the ‘add to basket’ button and to view your basket and pay click the basket icon in the top right corner of the page. If you would like to enquire about products, you can request a quote in your ‘quote’ tab found in your account homepage.
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Do I need to be a registered company?
No - We do however need a company name and some idea of how you are trading or planning to trade so we can authorise a wholesale account.
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Can I get my order shipped directly to a customer?
Yes, by changing the delivery address to that of your customers, you can have your order delivered directly to them.
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Are there any sign up/monthly fees?
No – Our wholesale site is free to sign up and browse as long as the account sign up requirements are met.
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How long does it take to get my account verified?
We try to sure that accounts are verified in the quickest possible time. In most cases, accounts are verified within 48 hours and you will be notified as of when this happens via email.
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How can I keep up to date with stock levels and new product lines?
You can keep up to date with the latest information about our stock levels and exclusive information on new product lines by clicking the writing at the top right corner of your screen that says ‘sign up and stay up to date’ and entering your email into the provided space.
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Can I request a quote?
Yes - you can request your own quotes for all of our products. This is found in your 'quotes' section of your account homepage.
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How long does delivery take?
Orders received by 1 pm will be despatched using a 24-hour courier service Monday to Friday, orders received outside of this will be despatched the next working day (Monday to Friday). You can select a Saturday delivery option, however there is an extra charge for this. Delivery costs are dependent on service chosen and postal area, carriage costs are calculated at the point of order (This applies to all addresses with a postal code within mainland UK, anywhere outside of this area will require a bespoke carriage quotation please contact our customer service team for details on 01245 806366).
Please ensure someone is available to receive your order. The Indian Fire Bowl Company operates with a third-party courier who may ask for the customer's assistance in off-loading the goods safely.
We ask customers to check goods and comply with instructions sent and to notify us immediately of any quality issues. Before signing the delivery note, all packaging must be checked for signs of damage and then indicated on the delivery note accordingly.
COLLECTION: If you choose the collect option, please note that the collection address is different from our office address, which is less than a 6 minutes drive away. We will contact you upon order receipt once order is ready and advise the collection location.
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Will my Indian Fire Bowl Rust?
As you use your Indian Fire Bowl, it will take on a natural rust – this is all part of the bowl’s character!
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How do I store my Indian Fire Bowl?
We recommend when not in use, fire bowls and accessories should be stored under cover in a dry place.
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How do I clean my Indian Fire Bowl?
Simply follow the instructions on our Care & Maintenance page.
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What are the dimensions and weights of Recycled Fire Bowls?
Approximate Size Guide
Our Recycled Indian Fire Bowls are hand made and approximately 3mm thick.
The sizes below are approximate and may differ slightly.40cm Fire Bowl on Low Stand 34cm - High - 10 KG
60cm Fire Bowl on Low Stand 36cm - High - 18 KG
60cm Fire Bowl on High Stand 64cm - High - 25 KG70cm Fire Bowl on Low Stand 36cm - High - 21 KG
70cm Fire Bowl on High Stand 66cm - High - 28 KG80cm Fire Bowl on Low Stand 39cm - High - 25 KG
80cm Fire Bowl on High Stand 67cm - High - 33 KG90cm Fire Bowl on Low Stand 39cm - High - 30 KG
100cm Fire Bowl on Low Stand 40cm - High - 34.5 KG
110cm Fire Bowl on Low Stand 40cm - High - 34.5 KG
120cm Fire Bowl on Low Stand 41cm - High - 49 KG
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What are your opening hours?
Our offices are open from 8.30am - 5.00pm Monday - Friday.
If you wish to view any of our products please note that our warehouse address is different from our office address, and is less than a 6 minutes drive away. Please contact us to arrange an appointment and so we can advise the location details